Think of us as your medical home. We provide team-based, affordable Primary and Specialty Care including Preventive Care, sick visits, screenings, and minor injury treatment all in one place.
Plan members have access to Crossover’s network of in-person and virtual services, as well as Cigna’s in-network providers. If you need a specialist, Crossover will provide high quality, in-network referrals1. You can also get referrals to new or existing providers by simply scheduling a visit with your Crossover provider.
1Specialist referrals from Crossover are only valid for 365 days from referral date.
New Medical Home: Get a wide range of in-person and virtual healthcare services directly from Crossover.
Low Cost: Copays will be the lowest when you start care with a Crossover provider.
Dedicated Health ACE Support: Have questions? Just contact your Health ACE via email or phone.
Out-of-pocket cost will be the lowest when you start care with a Crossover provider —$10 copay for Primary Care and $20 visit fee for Crossover specialty services (Mental Health, Physical Therapy, Acupuncture, Chiropractic Care)—or with a Cigna network provider with a referral from Crossover.
| Crossover First Health Plan Design | ||
|---|---|---|
| Service | Employee | Spouse / Partner / Adult Dependent (18+) |
| Preventive Care | $0 | $0 |
| Primary Care with Crossover | $10 copay, no deductible | $10 copay, no deductible |
| Primary Care with other in‑network provider (non‑Crossover) | $75 copay, no deductible | $75 copay, no deductible |
| Crossover Services - Mental Health2, Physical Therapy2, Chiropractic Care2, Acupuncture2, Optometry2 |
$20 visit fee | $20 visit fee |
| Crossover Services – Health Coaching | $0 | $0 |
| Specialist Visits with other in‑network providers (non‑Crossover) | $20 copay, no deductible (with a referral from a Crossover provider) $150 copay, no deductible (without a referral from a Crossover provider) |
$20 copay, no deductible (with a referral from a Crossover provider) $150 copay, no deductible (without a referral from a Crossover provider) |
2Services are subject to applicable deductible/coinsurance. Optometry visit fees do not apply towards deductible/coinsurance. Services vary by location.
Yes, you will still have the ability to receive care from non-Crossover providers within the Cigna network. If you have a referral from your Crossover provider, specialty visits will have a $20 copay. Copays will increase to $75 for non-Crossover Primary Care visits and $150 for Specialty Care without a Crossover referral.
Please note, specialist referrals from Crossover are only valid for 365 days from referral date.
Yes, you may receive a referral to a new or existing provider by logging in to your Crossover account and connecting with your Care Team.
A member of the Cigna team who’s responsible for helping you and any dependents with referrals within the Cigna Network. The Cigna Health ACE serves as a plan concierge to assist members with referrals and any plan questions. For these referrals3 to remain low cost, plan members need a referral from Crossover. Both teams will work in conjunction to ensure you have access to in-network, high quality care.
3The Crossover First Health Plan only offers coverage with in-network providers.
Crossover Maryvale:
5251 W Campbell Avenue, Phoenix, AZ 85031
Crossover Tempe:
1847 E Southern Avenue, Tempe, AZ 85282
Crossover Tolleson:
8343 W Van Buren Street, Tolleson, AZ 85353
Services: Primary Care, Physical Therapy, Mental Health, Health Coaching, Chiropractic Care4
4Chiropractic services are only available at Maryvale.
Employees and eligible dependents have access to Crossover’s network of virtual providers in all 50 states. Our Virtual Care Team consists of:
To learn more about services, locations, or to sign up to make an appointment, visit crossoverhealth.com/pepsico today.
